Tenant Satisfaction Measures (TSMs)

We are committed to listening to our customers and improving the services we provide. The Tenant Satisfaction Measures (TSMs) help us understand what’s working well and where we need to improve. By listening to your feedback on things like repairs, safety, and communication, we can make sure we’re delivering the services that matter most to you!

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Tenant Satisfaction Measures

We’ve published our latest Tenant Satisfaction Measures (TSMs) – the new measure of how social landlords in England are doing at providing good quality homes and services for customers

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