Tenant Satisfaction Measures (TSMs)

We are committed to listening to our customers and improving the services we provide. The Tenant Satisfaction Measures (TSMs) help us understand what’s working well and where we need to improve. By listening to your feedback on things like repairs, safety, and communication, we can make sure we’re delivering the services that matter most to you!

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Healthy homes

Watch our latest videos and find out tips to keep your home safe and warm throughout the year.

Find the right home for you

From affordable home ownership, to great value rent, to added community and wellbeing.

Work with us to end homelessness

Delivering genuine impact nationwide through innovation, expertise, experience and partnership working.
former one housing customers
Are you a former One Housing Customer?

Whilst we are continuing to bring all our services together, if you are looking to manage your home, please head over to our dedicated page so we can get you the right information and help you need.

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Help with Universal Credit

You may soon be moving to Universal Credit from Housing Benefits or Child Tax Credits. Find out all you need to know here.

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Looking for extra support?

Why not take a look at our one-stop support hub for extra help with everyday challenges. Offering guidance on managing rent, budgeting, energy costs, and finding work or training opportunities. You can also access financial assistance through the Helping Hand Fund, ensuring practical help is available when it’s needed most.

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